Production - Order Fulfillment Specialist

Order Fulfilment Specialist

The Role: Ensure accurate and timely processing of customer orders, from receipt todelivery, while maintaining customer satisfaction.

Key Responsibilities

1. Order Management and Tracking
   • Record,monitor, and update business orders using tools like Tally, G Suite, and MS Office.
   • Track the order lifecycle from Sales order to delivery, ensuring adherence to timelines.
   • Generate and maintain detailed order reports for internal and client review.
2. Delivery Management
   • Coordinate with logistics partners and delivery teams to ensure timely dispatch and receipt of goods.
   • Update customers on delivery status using G Suite tools (e.g., Gmail, Sheets).
   • Address and resolve delivery delays or issues promptly.
3. Reverse Logistics
   • Manage product returns, replacements, and repairs, ensuring seamless reverse logistics flow.
   • Coordinate with warehouses and delivery teams to retrieve returned products.
   • Analyze reasons for returns and provide insights to minimize future occurrences.
4. Inventory Management
   • Fulfill material requirements for all the departments.
   • Track Stockout’s dead inventory, MSL
   • Track thematerial movement from Inbound, QC to Store.

Key Skills

• Strong organizational and communication skills.
• Familiarity with ERP, Tally order management software.
• Attention to detail and problem-solving abilities.
• Proficiency in inventory management systems - Tally.
• Strong multitasking abilities.
• Knowledge of warehouse safety standards.
• Knowledge on finance and accounting.

Qualifications

Experience in supply chain or order management preferred.